> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://helpdesk.annecyfestival.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# I am a badgeholder: I have a reservation, how do I access the film theatre?

Show up at the theatre entrance with your badge 45 minutes before the reserved screening. Your badge will be scanned to check your reservation before entering the theatre.

Important note: if you arrive **less than 10 minutes before the screening is due to start,** you will be directed to join the "Badgeholders without reservation" line, and your entry access into the theatre is no longer guaranteed.

[**Are you unable to attend your reserved screening?**](https://helpdesk.annecyfestival.com/en/article/i-am-a-badgeholder-i-have-a-reservation-but-i-cannot-attend-the-screening-can-i-cancel-it-1b11rkv/) 
Remember to cancel your [reservation](https://account.annecyfestival.com/en/login), which you can do up to 15 minutes before the screening or event begins. Your freed-up seat will enable another badgeholder to take your place. 

***But that's not all!*** It will also allow you to **reserve this screening at another time slot** during the week, subject to availability, or even **reserve a different event** on the same day!

**Too late to cancel your reservation?**
The reservation will be deducted from your day's quota and you will no longer be able to reserve this same event.