> ## Knowledge Base Index > Fetch the complete knowledge base index at: https://helpdesk.annecyfestival.com/sitemap.xml > Use this file to discover available pages before exploring further. > Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash). # My first time at the Annecy Festival # Are you visiting the Annecy Festival for the first time or do you need to be brought up to speed about the latest news ? You've come to the right place! Here you'll find all the key information for planning your Festival and Mifa experience (we'll tell you everything you need to know, from your arrival to your departure). ###### > Where does the Annecy Festival take place ? The Festival and its Market occupy iconic locations in the city of Annecy for an entire week: Bonlieu, Le Pâquier, the Impérial Palace, and the new Cité internationale du cinéma d'animation. Take a look at the map here : [Festival](https://www.annecyfestival.com/sites/default/files/2026-06/Plan-Map_Annecy_Festival_2026.pdf) / [Mifa](https://www.annecyfestival.com/sites/default/files/2026-06/Plan-Map_Mifa_2026.pdf). And [explore the Festival](https://helpdesk.annecyfestival.com/en/category/festival-venues-iiqjf5/) and [Mifa venues](https://helpdesk.annecyfestival.com/en/category/mifa-venues-9pyrvw/). --- ###### > Do you need accommodation ? Finding the right place can be a bit like a treasure hunt ! We've put together a list of [useful contacts](https://helpdesk.annecyfestival.com/en/article/how-do-i-find-accommodation-in-annecy-or-in-its-surrounding-area-1xqx6wx/) to help you in your search. We recommend calling hotels directly for more information. Consider expanding your search to Annecy's surrounding towns. ***Please note, the Festival does not arrange room reservations for festivalgoers.*** --- ###### > Getting around during the Festival Your best options for hassle-free mobility during the event are walking, cycling, local buses and the special shuttles ! More info [here](https://helpdesk.annecyfestival.com/en/category/transport-1rv8jen/). --- --- ### __How can I attend the Festival and the Mifa ?__ The Festival and the Mifa require [accreditation](https://helpdesk.annecyfestival.com/en/article/i-am-a-badgeholder-how-do-i-reserve-a-screening-in-the-film-theatre-1l3x9in/) or a ticket to attend. For the 2026 edition, an online accreditation is available to professionals who are unable to attend in person. They will have exclusive access to a special online area where they can experience the Mifa remotely. [Find out more here](https://www.annecyfestival.com/en/take-part/accreditations/mifa-online-accreditation). ###### > What is an accreditation ? Basically, an [accreditation](https://helpdesk.annecyfestival.com/en/article/accreditation-how-does-it-work-xwxqh3/) is a personal badge that gives you access to all or part of the events and sessions at the Festival and the Mifa, depending on the type of accreditation you choose. [Click here for more information about accreditations](https://helpdesk.annecyfestival.com/en/category/accreditations-12si4i4/). Get your accreditations online from 9th February, or from May for the Pass 74. Please note, [prices increase at set intervals](https://helpdesk.annecyfestival.com/en/article/what-are-the-prices-for-the-2026-accreditations-1xuvtps/). --- ###### > How do I get an accreditation? *Here are the key steps to take to attend the Festival and the Mifa :* 1. **Create your user account or log in** You must [create an account](https://account.annecyfestival.com/en/signup) to purchase an accreditation and have access to your [personal connected area](https://helpdesk.annecyfestival.com/en/article/what-is-myannecyfestival-what-tools-are-available-on-myannecyfestival-connected-area-pkm09s/). *Are you having trouble ? Contact us at:* *accreditation@citia.org* 2. **Purchase your accreditation on your connected area** We recommend that you consult the [various accreditation options](https://www.annecyfestival.com/en/take-part/accreditations) available based on your profile and their access (onsite or online accreditations ?). 3. **Access to the different connected features** Are you accredited ? Welcome to the Annecy accredited family ! Take advantage of the various features available online before, during and after the Festival (specific access depends on the accreditation type). 4. **Pick up your badge** As soon as the Annecy Festival opens, with your ID card head over to the Festival or Mifa Welcome Area to pick up your badge. Have a look at the opening times. Please remember that **your badge is personal and non-transferable** and must be worn at all times during the event to access areas reserved for badgeholders. --- ###### > How do I attend a screening or an event ? You need an accreditation or a ticket in order to attend a screening or an event. *Here are the various steps to follow once you have purchased your accreditation :* 1. **Browse the** [**programme**](https://programme.annecyfestival.com/en/program?date=2026-06-21&page=1) **online** This is one of the most important moments in April ! [Log in to your account](https://account.annecyfestival.com/en/login) to browse the programme in your connected area and you can also create your favourites before the ticketing service opens. Each listing contains specific information about each screening and event (language, subtitles, audience, location) that you should take into account when making your reservations. 2. **Reserve your screenings and/or events** Finally, the moment you've been waiting for has arrived : the ticketing service opens the week before the Festival. Be quick, seats go very fast ! We strongly recommend using a computer and a good internet connection to maximise your chances of getting a reservation. Find out how to make a reservation [here](https://helpdesk.annecyfestival.com/en/article/i-am-a-badgeholder-how-do-i-reserve-a-screening-in-the-film-theatre-1l3x9in/). 3. **Let the animation-packed week begin !** * [**Have you made an online reservation ?**](https://helpdesk.annecyfestival.com/en/article/i-am-a-badgeholder-i-have-a-reservation-how-do-i-access-the-film-theatre-1k958ui/) Be on time, your admission into the theatre is guaranteed up[ until 10 minutes before the screening/event begins](https://helpdesk.annecyfestival.com/en/article/i-am-a-badgeholder-i-have-a-reservation-is-it-valid-until-the-start-of-the-screening-1sdydng/). Please take this time limit into account when making your reservations, especially if the screenings you have chosen are taking place in two different venues. * [**Didn't you manage to reserve online ?**](https://helpdesk.annecyfestival.com/en/article/i-am-a-badgeholder-i-do-not-have-a-reservation-how-can-i-access-the-film-theatre-19ka035/) **Have you reached your daily reservation quota ?** Try your luck in the "Badgeholders without a reservation" queue: you can enter subject to availability. A little patience will go a long way ! * [**Are you unable to attend your reserved screening?**](https://helpdesk.annecyfestival.com/en/article/i-am-a-badgeholder-i-have-a-reservation-but-i-cannot-attend-the-screening-can-i-cancel-it-1b11rkv/) [Here](https://helpdesk.annecyfestival.com/en/article/i-am-a-badgeholder-i-have-a-reservation-but-i-cannot-attend-the-screening-can-i-cancel-it-1b11rkv/) is the link explaining how to cancel your reservation. --- --- ### __Do you have a__ [__disability__](https://helpdesk.annecyfestival.com/en/category/accessibility-1gmrdme/) __and need__ [__help organising your visit__](https://helpdesk.annecyfestival.com/en/article/i-need-assistance-to-organise-my-visit-who-should-i-contact-lgzbe9/) __?__ Our team is on hand to provide you with the best possible support. Please don't hesitate to contact [our partner association Activhandi](https://helpdesk.annecyfestival.com/en/article/i-need-assistance-to-organise-my-visit-who-should-i-contact-lgzbe9/) who will have valuable advice to help you prepare for your week. It is highly important to us to ensure that everyone has the best possible experience, so [accessibility measures](https://helpdesk.annecyfestival.com/en/article/i-have-a-disability-which-specific-facilities-are-available-on-site-ahb7j9/), are in place throughout the Festival week. --- --- ### __Discover the city's special offers reserved for badgeholders__ Many shops and businesses in Annecy offer exclusive deals reserved for badgeholders – so show them your badge ! Without your badge, you just a usual client, with your badge, you are an Annecy Festival accredited participant ! Always keep it with you ! --- --- ### **__On site, travel light !__** Remember to leave your luggage or any large items before going to theatre screenings or events. A **luggage locker service** is available at the Festival and the Mifa. It's important to travel light to ensure you gain entry to the venue. --- --- ### __What would a__ [__Festival be without its traditions__](https://www.youtube.com/watch?v=2B6_A56qGWE) __? Here are 2 of Annecy's absolute must-dos :__ * **Paper aeroplanes** : the aim is to touch the screen with your paper aeroplane. Have your best pieces of paper at the ready ! Check out this [tutorial](https://www.youtube.com/watch?v=d0d6MTgoUY8]) to maximise your chances of success ! * **"Lapin"** : the Festival's mascot (a rabbit), it appears in the opening credits and each time you spot him on the screen you shout "Lapin !" --- --- ### __Do you want to take a Festival souvenir home with you ?__ Head down to the Boutique du Festival BDfugue, the Festival's merchandise shop. --- --- ### __If you have any questions before or during the Festival ?__ The [Helpdesk](https://helpdesk.annecyfestival.com/en/), otherwise known as the ultimate guide, will have the answers to most of your questions. At the actual event, there are Info Points both at the Festival and the Mifa sites to answer all your questions.