I would like to cancel my participation and be refunded

As stated in the General Terms and Conditions related to the Annecy 2025 accreditations, any cancellation request must be sent to accreditation@citia.org. The refunds will be carried out after the event.

You have a 14-day withdrawal period after the purchase date, during which time your accreditation can be fully refunded.

Beyond 14 days, whatever the reason for cancellation :

- For Mifa accreditation holders: no refund requests will be considered.

- For holders of Festival, Festival + and Student accreditation: a deduction of 30% of the price of the accreditation including VAT will be applied if the request for reimbursement is made before April 30, 2025. After this date, no refund requests will be considered.

- For Pass 74 holders: a deduction of 30% of the price of the accreditation including tax will be applied if the request for reimbursement is made before June 8, 2025. After this date, no further refund requests will be considered.

However, if you participate in an event or screening (whether you are within the 14-day withdrawal or not), you will have deliberately used the benefits of the accreditation and therefore waiver your right to withdrawal. The Annecy 2025 accreditation will automatically be available to you. No refund will be carried out.

I would like to cancel my participation and transfer my accreditation

You can also decide to transfer your accreditation to a third party.
The original accreditation will be withdrawn. The new beneficiary will receive an accreditation in their own name.

It will not be possible for the latter to change the type of accreditation.
Any actions carried out (reservations, appointments made, etc.) in your connected space MyAnnecyFestival will automatically be deleted. However, you will still have access to the other functions of your user account (order tracking and history, film or work registrations, etc.).

Any transfer request must be sent to accreditation@citia.org before 6th June 2025 midday.

Updated on: 29/01/2025