I would like to cancel my participation and be refunded

As stated in the General Terms and Conditions related to the Annecy 2026 accreditations, any cancellation request must be sent to accreditation@citia.org. The refunds will be carried out after the event.

Whatever the reason for cancellation :

• For Mifa or Mifa Online accreditation holders: no refund requests will be considered.
• For holders of a Festival or Student accreditation : a deduction of 30% of the price of the accreditation including VAT will be applied if the request for reimbursement is made before 12th May 2026. After this date, no refund requests will be considered.
• For Pass 74 holders : a deduction of 30% of the price of the accreditation including tax will be applied if the request for reimbursement is made before 21st June 2026. After this date, no further refund requests will be considered.

However, if you participate in an event or screening, you will have deliberately used the benefits of the accreditation and therefore waiver your right to a refund. The Annecy 2026 accreditation will automatically be available to you. No refund will be carried out.

As a reminder, no full refunds will be given due to the absence of a right of withdrawal.

The right of withdrawal does not apply to the purchase of accreditation by participants involved in a professional activity or for professional purposes.

The right of withdrawal cannot be exercised on accreditation purchases relating to access to leisure activities to be provided on a specific date.

I would like to cancel my participation and transfer my accreditation

You can also decide to transfer your accreditation, except the Mifa Online, to a third party. The original accreditation will be withdrawn. The new beneficiary will receive an accreditation in their own name.

Informations to transfer in case of an accreditation cession :

About the new accredited person : Name, Surname, Mail, Occupation, Company, Country

It will not be possible for the latter to change the type of accreditation.

Any actions carried out (reservations, appointments made, etc.) in your connected area on your user account will automatically be deleted. However, you will still have access to the other functions of your user account (order tracking and history, film or work registrations, etc.).

Any transfer request must be sent to accreditation@citia.org before midday on 19th June 2026 (UTC+01:00). After this date, requests should be made to the Accreditation Assistance offices located at the Festival and Mifa Welcome Areas from Sunday 21st June 2026.

Updated on: 09/02/2026