• What payment methods are accepted?

  The following secure payment methods are accepted: Bank card: Visa, Mastercard, EuroCard, Electron (Amex not accepted) Bank transfer onto the following bank account indicating the order number: Account holder: EPCC CITIA, Conservatoire d’art et d’histoire, 18 avenue du Trésum, 74000 ANNECY IBAN : FR76 1680 7000 8231 3105 3721 801 BIC : CCBPFRPPGRE Domiciliation: BANQUE POPULAIRE Auvergne Rhône Alpes, bâtiment Onyx, 15 rue du Pré Paillard, parc des Glaisins, 74940 ANNECY-LE-VISome readers

• What are the specific requirements to apply for a Students accreditation or a Pass grand public?

  Find out all the terms and conditions for getting a Students accreditation here and for a Pass grand public here.Few readers

• I am part of the administrative team of an animation school, how do I register my students?

  Are you a teacher or administration staff at a training institute or animation school and you would like to purchase accreditations for your students and support staff? This is what you need to do: Contact us at accreditation@citia.org, to obtain a quote. Use the quote provided to prepare your purchase order. Go to our website and click on Get my accreditation. Select the number of Students accreditations youFew readers

• How do I retrieve or modify my invoice?

  You can download your invoice at any time from your tracking page (link received by e-mail). For any changes, please contact facturation@citia.org.Few readers

• How do I purchase several accreditations at the same time?

  It is possible to purchase several accreditations online at the same time. Once the purchase has been made, you can complete all the personal information of each person accredited or transfer these accreditations and let the recipients complete the details themselves. To do this, just click on the Transfer button on your tracking page. Here you can enter the contact details of the person that you wish to transfer the accreditatiFew readers

• How do I cancel my participation at the Festival?

  I would like to cancel my participation and be refunded As stated in the General Terms and Conditions related to the Annecy 2024 accreditations, any cancellation request must be sent to accreditation@citia.org. The refunds will be carried out after the event. You have a 14-day withdrawal period after the purchase date, during which time your accreditation can be fully refunded. Beyond 14 daPopular

• How do I change my accreditation type?

  Any request to change the accreditation type results in cancellation and its refund. You will need to proceed to purchasing the desired new accreditation. Any actions carried out (reservations, appointments made, etc.) in your Annecy Network will automatically be deleted. Any cancellation request must be sent to accreditation@citia.org before 7th June 2024 midday.Few readers

• What are the 2024 General Terms and Conditions of Sale?

  Read the 2024 accreditations' General Terms and Conditions of Sale (GTCS) here.Few readers