Terms of sale

• What payment methods are accepted?

  All orders must be paid for using our website's secure payment methods: Credit card: Visa, Mastercard, American Express, Discover, Diners Club, JCB and China UnionPay. Digital Wallet: Amazon Pay, Google Pay. To purchase your accreditations, you can also pay by: Bank transfer onto the following bank account indicating the order number: Account holder: EPCC CITIA, Conservatoire d’art et d’histoire, 18 avenue du Trésum, 74000 ANNECY IBAN : FR76 1680 7000 8231 3105 3721 801Few readers

• How do I retrieve or modify my invoice?

  You can download your accreditation or work submission invoices anytime from your user account's "My orders" tab. Invoices issued for work submissions cannot be modified. For any modifications to invoices for accreditation purchases, please contact facturation@citia.org.Few readers

Submitting a work : Terms and Conditions of Sale

• What are the submission fees for?

  Submitting a work to the Festival incurs registration fees. These are flat-rate fees for the whole registration process, regardless of the submission date of your work, and they are specific to each category. Please consult the rates for film submissions as well as the rates for submitting projects to the Mifa Pitches. No refunds will be given if your work does nFew readers

• What are the 2026 submission fees for works?

  FILM SUBMISSION RATES Feature Films category 100 EUR from 17th November 2025 to 15th March 2026 Short Films category 30 EUR from 17th November 2025 to 15th February 2026 TV Films category 50 EUR from 17th November 2025 to 15th February 2026 Commissioned Films category 30 EUR from 17th November 2025 to 15th February 2026 Graduation Films category 10 EUR from 17th November 2025 to 15th February 2026 Immersive Works category 30 EUR from 2nd December 2025 to 15th MFew readers

• What does the "Animation du Monde" rate refer to?

  The "Animation du Monde" rate is specific to submitting animation film projects for the Mifa Pitches. This rate is another aspect of the Festival's continuing commitment to supporting projects from territories where the animation industry is just emerging or developing. Projects are eligible if they are produced in one or several countries included on the "Animation du Monde" list (https://www.anneFew readers

• Can we submit several works, films and/or projects at the same time?

  You can submit several works at the same time. The fees for the different submissions of works, films and pitches together can be paid in one transaction, respecting each category's deadline. To do this, go to your user account and your "My works" tab where you can select all the works you would like to submit. The payment of your basket validates your submissions. Once the payment has been validated, you can no longer make any changes to your works. Please note that submission fees do not havFew readers

• Can I get a rate reduction on my work's submission fee?

  There are no reduced rates for submitting a work.Few readers

• Can I get a reduced rate on my accreditation purchase if I submit a film or project?

  Only filmmakers and project leaders selected for the competition receive assistance from the Festival. Find out what is covered here.Few readers

• Can I get a refund?

  There are no refunds for submitting a work at the Festival. The fees incurred as a result of an incorrect registration, a duplicate submission, registration in an incorrect category, or any other anomaly related to the registration, are entirely the responsibility of the submitter. It is the same if your work does not meet the eligibility criteria or is not selected. Please carefully read the regulations and the General Terms & Conditions of Sales relating to submitting a work (https://www.anFew readers

• My work was registered in the wrong category, where the submission fees are higher/lower, what should I do?

  If you make a category error, please delete the relevant submission form from your "My works" tracking and start a brand new submission in the correct category. If the submission form has already been paid for and sent to the organizer, then it is impossible to delete it, pay the price difference, or request a refund. It is the submitter's full responsibility to ensure that the film or project is resubmitted in the correct category before registering.Few readers

• My work was registered several times, can I get a refund?

  The expenses incurred as a result of a duplicate submission are entirely the submitter's responsibility. A work can only be registered once. We encourage you to check with your team (distributor, producer, director, film school) to see if the film has already been submitted before making any submissions.Few readers

• If my work gets selected, do I get refunded for the submission fees?

  No. The submission fees cover administrative and technical costs. No refunds are given whether selected or not. Find more information in the regulations for submitting a film or pitch.Few readers

• I missed the submission deadline, can I get and extension?

  Any submissions received after the deadlines will not be accepted.Few readers

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Accreditation purchase : Terms and Conditions of Sale

• What are the specific requirements to apply for a Students accreditation or a Pass 74?

  Find out all the terms and conditions for getting a Students accreditation here and for a Pass 74 here.Few readers

• Pass 74: what documentaries proof are allowed?

  To justify the location: Telephone bill (landline - mobile) Water, gas or electricity bill Rent receipt or title deed Tax assessment Proof of council tax Housing insurance certificate or invoice Statement from the Caf showing housing benefits. Proof must show the applicant's first and last name and be less than one year old. For persons living with a relative: Copy of the identity document of the person hosting the applicant; SignedFew readers

• What are the 2025 General Terms and Conditions of Sale?

  Read the 2025 accreditations' General Terms and Conditions of Sale (GTCS) here.Few readers

• Can I buy several accreditations at the same time?

  It is possible to purchase several accreditations online at the same time. Go to your user account and click on the “Get an accreditation” section. 1. Select the number of accreditations you want. *2. If you would like additional accreditations, click on “Add more accreditations” and select the type and number of accreditations * *3. Click on “Confirm your bFew readers

• I am part of the administrative team of an animation school, how do I register my students?

  Are you a teacher or administration staff at a training institute or animation school and you would like to purchase accreditations for your students and support staff? This is what you need to do: Contact us at accreditation@citia.org, to obtain a quote. Use the quote provided to prepare your purchase order. Go on your user account and click on the "Get my accreditation" section. Select the number of Students accreditationsFew readers